Office Policies
Our office welcomes new patients, and we look forward to developing a long lasting relationship with your family, while providing the highest quality of care to our patients.
We will be able to see acute (recent onset) sick visits on the same day that you call. Complex or chronic problems, behavioral problems, well checks, and sports physicals often need a longer appointment and therefore should be scheduled in advance.
No SHOW/Less Than 24 Hour Cancellation
If you NO SHOW for an appointment or do not provide 24 hours of notice to cancel an appointment, on the 1st instance you will be sent a warning letter. On the 2nd instance you will be chaged $25.00 and sent a letter. If there is a 3rd isntance you will be referred out of our practice.
Phone Calls for Medical Questions
From 7:30am-4:45 pm call our office at (859) 441-7600 and give the receptionist your child’s name, date of birth, phone number, and a brief description of your concerns and a nurse will call you back. Our nurses speak with the providers to ensure the best treatment plan for each situation. Also please see Emergencies.
Prescription Refills
Call our office (859) 441-7600 Monday through Friday 8 AM to 4:45 pm or have your pharmacy call or fax us a refill form. Refills may take up to 48 hours to complete.
For ADHD stimulant medications or other controlled substances, give the front desk your child’s name, date of birth, phone number, and medication type and dosage. We ask that you allow 3 business days for scripts to be ready.
Over 20
Once a patient reaches the age of 20 they will need to transfer to an adult PCP.
Well Checks
If you are here for a Well Check and there is another medical issue discussed at the Well Check, we will bill for both a Well Check and a Sick Visit. Therefore, a copay or deductible may apply.
Technology
Our practice prides itself on efficiency using technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and routine care/immunizations that are due.
Patient Portal
We are excited to bring you lots of resources at your fingertips. We encourage parents to sign up for our Patient Portal, an email will be sent to register. You can ask a question directly to a provider, request well visits and pay your bill. You can also request prescription refills from the portal. We ask that you give us 48 hours notice for all refills.
Permission to bring child to appointment
We know everyone’s schedules are busy, and parents sometimes need help getting children to their appointments. If you are sending your child to an appointment with someone other than mom, dad or legal guardian, please let our staff know at the time of scheduling. We also require a written note from the parents, identifying who has permission to bring your child.