FAQs
Quick, reliable answers to the questions parents ask most—from newborn care to teen health. Whether it’s about fevers, feeding, or scheduling a visit, we’ve got you covered with expert info you can trust.
Answers to common questions
Why does my child need to receive vaccinations?
Immunizations are shots given to children at different ages to help ward off serious, and potentially fatal childhood diseases. According to the American Academy of Pediatrics, vaccines have reduced the number of infections from vaccine-preventable diseases by more that 90 %. Making sure your child receives scheduled vaccines is the best way to help protect your child from potentially fatal disease. If you have questions or concerns about vaccines, please discuss these concerns our provider at your child’s next well check.
How often does my child need to be seen in the office?
We recommend annual well checks to make sure your child is developing properly. Infants require more visits within their first year, as well as toddlers. These well-check visits give our providers an opportunity to check for proper development, and ensure vaccinations are given on schedule.
If my child isn’t due for vaccines, do I really need to bring them in for a checkup?
Yes. Immunizations are only part of preventative well childcare. Keeping children well – physically, developmentally, mentally and emotionally is a priority with us. Check ups allow us the opportunity to monitor the child’s growth and development and to look for signs of anything that might warrant closer attention. They allow you the opportunity to ask questions about things you’ve wondered about but haven’t considered “big” enough for a specific doctor’s visit. We also monitor health measures such as blood pressure and body mass index. At certain ages, we evaluate specific health measures such as lead levels, hemoglobin, vision, hearing, lipid levels and screen for conditions such as autism and depression. Depending upon a child’s age, we discuss a tremendous number of issues affecting children, such as toilet training, substance use, sports safety, pubertal development, homework problems, bedwetting, temper tantrums, college preparation and more.
What immunizations will my child receive?
Our practice follows the immunization schedule recommended by the American Academy of Pediatrics and the CDC.
Will my well child get sick from being in the office with sick children?
Our office has separate waiting rooms for well and ill children. Our medical staff wipe down all tables, chairs and counters between patients and thoroughly clean their hands before touching a child.
Can’t you just call-in antibiotics?
Unfortunately, we will not call in a medication without seeing the patient. Many illnesses can present with the exact same symptoms and the vast majority of illnesses suffered by children are viral in nature. A viral illness cannot be cured or made the tiniest bit better by an antibiotic as antibiotics are only capable of killing bacteria. Even among bacterial illnesses, only certain antibiotics are capable of killing specific bacteria.
This means that having the most accurate diagnosis possible of what type of illness your child has is very important. Treating with an unnecessary antibiotic or wrong antibiotic can actually do more harm than good, and that is the only reason we ask to see your child in the office before prescribing medication.
When will my child be “too old” to come here?
Our providers specialize in pediatric and adolescent medicine. We will see children until the age of 20, then they will need to transition to an adult PCP.
How do I schedule an appointment?
You can call our office at 859-760-3392, option 1 between 7:30 am - 5:00 pm Monday - Friday to schedule an appointment.
What should I bring to my child's first appointment?
Please arrive 15 minutes early to complete our new patient's paperwork. Please bring your child's current insurance card(s). If you have any school or sports forms that need to be completed please bring those as well, with your part completed.
Do you offer same day sick visits?
Yes, acute sick visits are only scheduled day of. Please call our office at 859-441-7600 starting at 7:30 am to schedule an acute sick visit.
What vaccines does my child need, and when?
Our practice follows the CDC guidelines for vaccinations. We can do a modified or delayed vaccine schedule, but all patients in our practice must be vaccinated.
Do you offer telehealth appointments?
Not at this time.
How do I transfer my child's medical records?
We have a medical records release form on our website, under forms and resources. Please complete this form and send to your child's current pediatrician so they can send us their medical records.
How do you handle after-hours calls or questions?
After 5pm if you have a non-emergent question, you can leave a message on our voice mail. If you need to speak with a nurse your call will be directed to a nurse triage service who will instruct you on further course of action. Our answering service is staffed by RN's. Be advised that this line is for emergent situations and will be assessed a $25 fee.
What insurance do you accept and what are your billing policies?
We accept many insurance companies but please check with your insurance company to make sure we are providers under your insurance. Copays are due at the time of service. We will submit claims to your insurance and any deductibles or coinsurance balances will be billed to you and due upon receipt.