Accepted Insurance
The main concern of our office is the health and well being of your child. We must also, however be concerned with the financial obligations associated with the medical services we provide.
If you have billing questions, please contact our office at (859) 441-7600 from 8:00 AM to 4:45 PM Monday through Friday. We accept many insurance companies but please check with your insurance company to make sure we are providers under your insurance. Due to the complexity of the insurance programs and the costs associated with billing and collections, the practice has adopted the following financial policy:
Payment is expected when services are rendered. Our office accepts Visa, Master Card and Bank debit cards. A fee of $30.00 will be assessed for a returned check in addition to any bank charges incurred. It is your responsibility to know the details of your insurance plan, the benefits it provides and the amount of your co-payment or deductible.
If you are covered under a managed care policy that requires a co-payment, the co-payment must be paid at the time of service. For all non-covered services, payment is expected at the time of service.
If you are covered under the indemnity insurance plan, the practice will file your claim with the insurance company. After payment is received, the balance due will be billed to you, payable upon receipt. If payment from your insurance company is not received within 45 days from the date of service, the total amount due will become your responsibility.
Our office uses a collection service when arrangements cannot be made for services rendered. Any fees or charges incurred by the practice for the collections service, or an attorney in the collection of an account, will be the responsibility of the account holder.
- Aetna
- Aetna Better Health KY Medicaid
- Anthem
- ChampVA
- Cigna
- Humana
- Medical Mutual
- Tricare
- United Healthcare
Combined Visits
If your child(ren) is scheduled for a well child exam and other health concerns are brought up which would typically require a sick visit, your insurance plan may consider these two separate visits and bill your co-pay and other charges accordingly.
Divorce/Child Custody
There may be instances in which a court order is requested to provide medical or mental health services to a child to ensure safety and appropriate ongoing care. In the cases of child custody, the parent who presents their child (the “Presenting Parent”) for care and treatment at NKYPG is responsible for the payment of co-pays at the time of service. This policy applies whether there is joint-custody arrangement of the child and/or joint responsibility for their medical expenses. If the child is on the non-custodial or non-presenting parent’s health insurance, then NKYPG will still collect the applicable co-pay at the time of service from the Presenting Parent. Upon request, NKYPG will provide a duplicate copy of the receipt so the Presenting Parent or guardian can seek reimbursement where appropriate.
Filing Insurance Claims
As a courtesy to our patients, NKYPG will file claims to any insurance carrier with whom we are participating providers. You agree to pay any portion not covered by your insurance.